Vehicle Service Advisor
Location Volvo Birmingham
Closing Date 31/01/2024

Due to further expansion, the Paul Rigby Group currently have a vacancy available for a front of house service advisor. We are looking for an individual who is hard-working, confident and has a passion for offering the best customer service possible with a smile on their face.

At the Paul Rigby group, we have a very longstanding relationship with our customers and we know they expect high levels of customer service, we are looking for an individual who can provide this service and provide it consistently.

Roles include the following:

  • Welcoming customers upon arrival to the dealership
  • Dealing with customer bookings and requests (by phone & email)
  • Contacting customers and providing vehicle updates and estimates required for work/repair
  • Operating and maintaining third party booking systems (1 Link / eDynamix)
  • Invoicing and taking payment
  • Monitoring and maintaining all Work In Progress
  • Be familiar with operating multiple operating systems
  • Checking in and out courtesy vehicles

The individual we are looking for would be ideally suited to this role if they possess excellent interpersonal skills, a self-motivated team player, focused on achieving goals and have the ability to deal with all types of customers under different circumstances.

It is vital that the individual holds excellent communication and listening skills.

All training is provided to aid development.

Previous experience and a full UK driving licence is ideally suited.

Working Hours: Monday-Friday (0800-1800) & alternative Saturday shifts (0830-1230) (Full Time Position)

Commission, Saturday shifts and individual performance bonuses are additional to the stated salary.

Located in Erdington, Birmingham B24.

If you think you have what it takes for this role, we want to hear from you!

Job Types: Permanent, Full-time

Salary: £23,000.00-£25,000.00 per year


  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus scheme
  • Performance bonus


  • Service Advisor: 3 years (preferred)

Work Location: In person

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