We want you to enjoy your Volvo fully. That's why we have partnered with the car repair payment platform Bumper to help spread the cost of any unexpected repair costs to your Volvo. With the ever rising costs this may be an effective way to help pay for repairs and parts that are required for your Volvo without having to pay a large amount upfront.
Some of the benefits of using Bumper are:
Next time you bring your Volvo in for a service or any repair, ask your service advisor about Bumper. If you have any questions please reach out to us using the button below.
T&C's - PayLater (0% Interest) is a form of credit provided by Bumper International Limited subject to status. By using Bumper, you are taking out a form of credit and must be certain you can meet the payments throughout the term. 18+, UK residents only. There are no fees, interest, or additional charges, however missed payments may incur a one-off £12 administration fee. Failure to meet repayments will lead to a negative impact on your credit score that may affect your ability to borrow in the future. In extreme cases, recovering missed payments may include using a responsible debt collection agency, or as a last resort, taking legal action. Bumper’s instalment credit products are not currently regulated by the FCA. T&Cs apply
When you come to us to have your Volvo serviced with us, you will get the latest free software and 12 months free Volvo Assistance. In addition to this you will also be able to enjoy a free data SIM worth £100 that comes pre loaded with 100GB of data for you to use in your car. To qualify for this great offer you will need to have your Volvo serviced with us before the 31st of December 2023.
Please note: The SIM card will not be compatible with Google Infotainment System cars.
*Terms & Conditions Apply
Windscreen repairs depend on the location and size and location of the damage. At Paul Rigby we work to the guidelines determined by the Volvo Safety Standards. If your chip falls outside of the necessary requirements, you may need a windscreen replacement – which we can also organise for you.
*Terms and Conditions apply*
We aim to repair all punctures that are brought to any of the Paul Rigby Service centres. However, we may not be able to offer our complimentary service if there is:
*Terms and conditions apply*
Windscreen repairs, for Volvo cars only, will be assessed initially to establish that the damage is reparable as stipulated by Volvo Safety Standards:
You will be advised as soon as possible if the damaged can be repaired. In the case where the windscreen is unrepairable, you will be offered the option of chargeable replacement. Where applicable, the option to have the replacement through your insurance company will also be offered.
Once it has been confirmed that the damage can be repaired, the repair will be untaken by your chosen authorised Volvo Retailer or Volvo Service Centre in the United Kingdom. The repair will be completed using a professional grade windscreen repair resin method.
Tyre repairs, for Volvo cars only, will be assessed initially to establish that the damage is reparable. If the tyre displays any of the following characteristics, a puncture repair will not be attempted.
There are certain recommendations set by the British Standard (BS AU 159) that must be adhered to for a puncture repair to be carried out safely. They define limits to the location, size and number of repairs that can be carried out on a tyre. To meet these recommendations and adhere to the safety guidelines, we will only repair a puncture sustained in the ‘minor repair area’ which is the central ¾ of the tyre. If the tyre has a puncture anywhere outside of this area, we cannot safely repair this section as it is too close to the sidewall. Additionally, if a puncture is over 6mm in diameter, regardless of whether it is in the safe area or not, a repair cannot be carried out as the damage is too big for a safe repair. You will be advised as soon as possible if the puncture can be repaired. In the case where the tyre is unrepairable, you will be offered the option of chargeable replacement.
Whenever possible, retailers will endeavour for the repair work to commence as soon as possible after the initial assessment, while you wait. The time required for the repair will be confirmed and needs to be agreed with prior to the repair being started.
The timeframe to commence and complete work is at the Paul Rigby Group discretion. If the work cannot be carried out post the initial assessment, the group will discuss alternative options with you.
If you have a complaint about the repair work conducted on your vehicle, you should address the complaint to the authorised Volvo Retailer or Service Centre who conducted the repair. If you have a complaint about any other element, please contact our customer service desk on 0121 382 1222